04/11/2022
主動語氣VS被動語氣，效果大不同！如何用英文委婉地宣布「壞消息」？邊種語氣較適合？
Zephyr Yeung
Zephyr Yeung
從小喜歡英文且極具好奇心，奈何小時候發問時往往都會被告知「背左佢啦」，心有不甘繼而透過閱讀和研究來尋根究底，長大後深深了解香港人學習英語時會遇到的障礙，並研究出獨有的方法瞬速提升英文水平，從此不再視學英文為畏途。你ready好晉升為「職場英語達人」未？
職場英語教室
逢周五更新
（Credit: https://stock.adobe.com/）
要宣布壞消息點算好？在英文書信中，大部分情況下都會使用「主動語氣」來直接描述你想表達的主旨。尤其是在促進產品、服務、活動或業務嘅時候，「主動語氣」能帶來直接和強而有力的感覺。然而，在某些情況下，我們卻必須以較迂迴、委婉的「被動語氣」表達，否則容易讓人有被冒犯與不禮貌的感覺。
在甚麼情況下我們應該使用被動語氣？包括「宣布壞消息」、「推卸責任」或「主詞不重要」時。若在這三種狀況中使用主動語氣（主詞+動詞），會讓對方有不舒服的感覺。相反，使用被動語氣（"be" + past participle過去分詞）的話，反而可以産生較中肯與溫和的口氣，既不會造成對方的壓迫感，還可以為你帶來理性與沉穩的形象。
以下是最常使用「被動語氣」的三種狀況，大家不妨試下比較以下三組email在使用被動語氣之後語氣與態度上嘅變化。
Situation 1：宣布壞消息
（Credit: https://stock.adobe.com/）
Email 1A:
To: fiona@worldcave.com
From: eric@worldcave.com
Subject: Employment status
Dear Fiona,
Your inability to meet the sales quotas for the past three months is a big problem. I have to terminate終止 your position. November 6th will be your last day. I wish you the very best of luck in your job search.
(在過去三個月，你一直無法達到業績目標。因此，我必須終止你的職務。十一月六日是你上班的最後一天，我們祝你能幸運地找到一份適合你的工作。)
Regards,
Eric
***Email 1A使用了主動式語氣，感覺嚴厲而強硬***
Email 1B:
To: fiona@worldcave.com
From: eric@worldcave.com
Subject: Employment status
Dear Fiona,
Unfortunately, the sales quotas 業績目標 were not met. As a result, I'm sorry to be the one to tell you that your position has been terminated終止. This decision will be effective生效 as of November 6th. I wish you the very best of luck in your job search.
(很遺憾地，你並未達成業績目標。因此，我很遺憾告訴你你的職務被終止了，這個決定將於十一月六日生效，我們祝你能找到一份適合的工作。）
Regards,
Eric
***Email 1B使用了被動式語氣，較中肯及溫和***
Email 1A及Email1B出現過的主動句及被動句：
● (主動句1)
Your inability to meet the sales quotas…...
你無法達成業績目標......
● (被動句1)
The sales quotas were not met.
業績目標沒有達到。
● (主動句2)
I have to terminate your position.
我心須終止你的職務。
● (被動句2)
Your position has been terminated.
你的職務被終止了。
● (主動句3)
November 16th will be your last day.
十一月六日是你上班的最後一天。
● (被動句3)
The decision will be effective as of November 16th.
這個決定於十一月六日生效。
Situation 2A：規避責任
（Credit: https://stock.adobe.com/）
Email 2A:
To: chelchiu@routeone.com
From: phoebe@routeone.com
Subject: There was an unfortunate incident last night
Dear Ms. Chiu,
I just want to let you know about an incident that happened last night. I left the door unlocked. As a result, a thief broke into the office and stole $8,500 in cash. We've filed a police report, but the police have no suspects yet.
(我想通知你昨天晚上發生的一件事，就是我沒有鎖門，結果小偷闖進辦公室偷走八千五百元。我們已經向警察局備案，不過警方到目前為止還沒有找到嫌疑犯。)
Regards,
Phoebe Lau
*** Email 2A 使用了主動式語氣，直接暴露錯誤***
Email 2B:
To: chelchiu@routeone.com
From: phoebe@routeone.com
Subject: There was an unfortunate incident last night
Dear Ms. Chiu,
I just want to let you know about an incident that happened last night. The door was left unlocked last night. As a result, the office was broken into and $8,500 was stolen in petty cash. We've filed a police report, but the police have no suspects yet.
我想通知你昨天晚上發生的一件事，就是昨晚門沒有鎖，結果辦公室被闖空門且被偷走了八千五百元。我們已經向警察局備案，不過警方到目前為止還沒有找到嫌疑犯。
Regards,
Phoebe Lau
***Email 2B 使用了被動式語氣， 迂迴規避責任***
Email 2A及Email 2B出現過的主動句及被動句：
● (主動句1)
I left the door unlocked.
我沒有鎖門。
● (被動句1)
The door was left unlocked last night.
昨晚鬥沒有鎖。
● (主動句1)
A thief broke into the office and stole $8,500.
小偷闖進了辦公室還偷了八千五百元。
● (被動句1)
The office was broken into and $8,500 was stolen.
辦公室被闖空門且被偷走了八千五百元。
Situation 3：當主語無關緊要時
（Credit: https://stock.adobe.com/）
Email 3A:
To: karylee@techtrade.com
From: emily@finefur.com
Subject: We received your letter
Dear Ms. Lee,
A courier delivered the letter this afternoon. Thank you for sending the letter so quickly. We greatly appreciate it.
(快遞員今天早上已經將信件送達。謝謝你這麼快就寄出信件，我方非常感激。)
Regards,
Emily Hammond
*** Email 3A使用了主動式語氣， 易使讀者誤判重點為快遞員。***
Email 3B:
To: karylee@techtrade.com
From: emily@finefur.com
Subject: We received your letter
Dear Ms. Lee,
The letter was delivered this morning. Thank you for sending the letter so quickly. We greatly appreciate it.
(信件已於今早送達。謝謝你這麼快就寄出信件，我方非常感激。)
Regards,
Emily Hammond
***Email 3A使用了被動式語氣，不強調快遞員。當原主語無關緊要時，甚至可完全不加以描述。***
電郵所描述的信函（letter）雖然是快遞員（courier）送來的，但對說話者而言，是誰把信送來的並不重要，重要的是說話者要向對方說明有沒有收到信。因此也可以以直接了當的主動式語氣表達「我們收到信了（We received the letter this morning）」。
《經濟通》所刊的署名及／或不署名文章，相關內容屬作者個人意見，並不代表《經濟通》立場，《經濟通》所扮演的角色是提供一個自由言論平台。
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