職場

職場英語教室
10/06/2019

【辦公室潛規則】避免成為「奇葩」同事!初來報到學用英文摸清公司文化

#職場 #打工仔 #加薪 #職場英語

 

  踏入六月畢業季節,不少大學生和中六畢業生都準備投身社會,成為職場新鮮人。

 

  好多人都認為自己憑住書本上學到的技術知識就可以在office出入自如、縱橫無礙,但不講不知,其實每間公司都有自己獨有的一套「辦公室文化」,不知道、不問、不了解的話,分分鐘觸及公司「地雷」,成為同事眼中的奇葩,招人話柄。作為準打工仔的你,必須好好學習「辦公室文化」這門學問,一入職就向同事打聽公司的文化或禁忌,免得自己不小心成為笑柄而不自知。

 

  為了讓未來要用英文和同事溝通的準新鮮人,可以更輕易的問來各項公司不明文規定,今次就和大家介紹一下如何用英文和同事討論「辦公室文化」吧!有意「縱橫職場」的你,拎好你枝筆抄notes未?

 

如何詢問辦公室有甚麼潛規則?

 

“Any special do's or don'ts?”

有甚麼特別該做或不該做的嗎?

 

  (do's or don'ts是指「在特定場合行為準則的規定」,也就是該做和不該做的事,也可以寫作dos and don'ts。)

 

Part 1 —惹人討厭的辦公室行為:

 

I. ‘Microwave Etiquette in the Workplace’ 「職場上的微波爐禮儀」

 

 

● Please don't microwave super stinky 氣味難聞的 foods that can permeate滲透;瀰漫著 the whole office with their smelly odors臭味。

請不要把氣味難聞的食物放進微波爐,這會讓整個辦公室都彌漫著它們的臭味。

 

● Cover your container. Those will always splatter and leave the microwave walls looking like an abstract art exhibit.

蓋上容器,以免裏面的食物飛濺出來,使微波牆裏面看起來像一個抽象的藝術展覽。

 

● Never walk away from the microwave unless you're certain you'll be back before it beeps uncontrollably.

切勿遠離微波爐,除非你確定可以在微波爐不斷發出嗶嗶聲之前回來。

 

II. ‘Perfume Etiquette in the Workplace’「職場上的香水禮儀」

 

 

● Don’t use too much perfume that can permeate滲透;瀰漫着 the whole office with a strong scent.

用太多香水,令整個辦公室都是很濃的香水味。

 

● If you choose to wear perfume – and your office allows it – use it sparingly. 

如果你想噴香水,而你的辦公室允許使用香水,請謹慎使用。

 

● A light spritz on your wrists or behind your ears is sufficient.

輕輕噴在手腕上或耳朵後面就足夠了

 

III. ‘Cell Phone Etiquette in the workplace’「職場上的手機禮儀」

 

 

● It's fine to receive a personal phone call, but switch your ringer to vibrate and talk quietly or go outside.

接聽私人電話是可以的,但要把鈴聲轉成震動並小聲說話,或到外面去講。

 

● Use a professional ringtone and keep it silenced if you leave your phone at your desk.

如果你要將手機放在桌面上,請使用專業的鈴聲並保持手機靜音。

 

● Do not use speakerphone—use earbuds to take calls and listen to voicemails.

不要使用免提電話,請使用耳機來接聽電話和聽播放錄音。

 

IV. Other ‘Unspoken Rules’ 其他潛規則:

● Don’t bring in food that can permeate滲透;瀰漫著 the whole office with a strong smell.

不要把氣味濃烈的食物帶回辦公室。

 

 

● Sharing professional information is wonderful, gossiping閒聊;聊八卦 is not. Only discuss personnel matters人事問題 directly with specific individuals, superiors, and management.

可以分享專業的資訊,但不要閒聊。人事問題只可跟上級和管理層人士討論。

 

● Since we have an open-office plan, it's a common courtesy禮貌 to lower your voice when talking.

因為我們的辦公室是開放式空間,説話時降低音量是起碼的禮貌。

 

● Please be respectful of those around you.

請尊重你身邊的人。

 

● Please be courteous to others.

請對別人有禮。

 

Part 2:「談辦公室文化」模擬情景

 

 

第一天上班的Candy與同事Vivian和Jessica一起到外面吃午餐,並順便詢問公司的辦公室文化:

 

(C: Candy     V: Vivian      J: Jessica)

 

C: So, is there anything I should know about the company culture? Any special do's or don'ts? 

那麼,關於公司文化有甚麼是我該知道的嗎?有甚麼特別該做或不該做的嗎?

 

V: I can offer one piece of advice for avoiding dirty looks: don't monopolize霸佔 the hot water in the morning.

我可以提供避免被提臭臉的忠告:別在早上霸佔熱水壺。

 

J: Some people load up these huge thermoses保溫瓶, leaving a sad trickle滴 of hot water for the rest of us.

有些人會用超大保溫瓶裝熱水,讓剩下的我們只有幾滴熱水。

 

C: Oh no! I bet people get cranky不耐煩 without their morning dose of caffeine咖啡因.  I can sympathize!

不會吧!我打賭有人早上若沒來點咖啡因會很不耐煩的。我理解!

 

V: It's just thinking about other people and cleaning up after yourself. You know, normal grown-up 成年人stuff.

這只是替別人著想和為自己善後。你曉得的,就正常成年人該做的事。

 

J: Also, some people get really testy 煩躁的;易怒的 if you use the photocopier at lunch when they're trying to nap. 

還有,午餐時間有些人會打算小睡一下的,如果你在這個時候使用影印機,他們會很煩躁。

 

C: Oh, this is a napping office? I love putting my head down for a mid-day snooze小睡. 

辦公室的人會午睡啊?太棒了!我超愛在中午時趴下來小睡一會。

 

26/04/2024

職場遇不公平不合理事件?如何專業而不失尷尬以英文表達不滿?兩大情景教你處理

#語文增值 #職場 #學英文 #職場英語 #技能解鎖 #英語教學 #表達不滿 #解決問題 #技能增值

  在職場上,偶爾也會遇到不公平或不合理的事情,因此,了解如何專業地表達不滿絕對是一門學問。 長期把不滿或其他負面情緒埋藏在心裏的話,會嚴重影響情緒,使自己變得容易沮喪,繼而影響辦事效率,導致生產力下降。你有沒有想過,當以專業的方式表達不滿時,其實可以帶來建設性的成果,促進正向的工作環境?只要達到有效的溝通,互相表達自己的感受、看法,就可有助同事和合作夥伴之間創造一個相互尊重的工作環境,以減少誤會的發生。本周,筆者為大家準備了一系列的情景和處理方法,有助你日後能以專業的方式解決問題。

 

(Credit: https://stock.adobe.com/ )

 

場景一:

 

(Credit: https://stock.adobe.com/ )

 

  ● You may encounter unfavorable work conditions and have no idea how to handle them professionally. You may feel overwhelmed, leading to potential missteps in addressing these concerns.

  你面臨一些工作上的挑戰,並且完全沒有學過如何專業地解決這些艱難的問題,因而感到不知所措,導致解決問題時出現失誤。

 

這種情況下錯誤的處理方式:

 

  1. Reacting impulsively or emotionally, which can result in irrational behavior.

  出現衝動或情緒化的反應,引致不理性行為。

 

  2. Expressing concerns in an accusatory or confrontational manner, leading to potential conflict with colleagues or superiors.

  以指摘或對抗的方式表達擔憂,導致與同事或上司發生潛在的衝突。

 

正確表達方式(1):

 

  ● "I have noted a few challenges 挑戰 related to our current work conditions that I believe merit our attention 值得我們關注. I would appreciate the opportunity to discuss and explore potential solutions 潛在解決方案 that could benefit both the team and the organization."

 

正確表達方式(2):

 

  ● "I believe that there are certain work conditions that may benefit from further review, and I would welcome the opportunity to discuss potential improvements constructively 有建設性地."

 

場景二:

 

(Credit: https://stock.adobe.com/ )

 

  ● An employee may encounter work conditions that are impacting their performance but may be hesitant to address the issues professionally.

  公司有某件事情出現,導致影響了自己的工作表現,但你猶疑不決,不知道如何跟同事或上司說明這個情況。

 

這種情況下錯誤的處理方式:

 

  ● Remaining silent and allowing the dissatisfaction to fester, which can lead to a decline in morale and productivity.

  保持沉默並讓不滿的情緒惡化,這可能會導致士氣和生產力下降。

 

正確表達方式:

 

  ● “I have identified certain work conditions that I believe, if addressed 解決, could contribute to an improved work environment 有助於改善工作環境 for the team. I would appreciate the opportunity to provide feedback and potentially explore solutions together 共同探索解決方案.

 

  記住,透過建設性地闡明問題並尋求協作解決方案、專業地表達不滿,我們才可以創造積極主動的工作環境。

 

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