職場

 

(Credit: https://stock.adobe.com )

 

　　疫情期間，相信大家都經常需要開Zoom meeting。在進行Zoom meeting時有可能會遇到的狀況有千百種，例如對方突然斷線、網絡不穩定等，此時該如何用英文跟對方溝通呢？當對方不小心按到靜音了，可以說「You did not open your mic」嗎？同事網絡不穩，想提示他嘗試連接另一個Wi-Fi ，可以說「change your Wi-Fi」嗎？想請對方「共享螢幕」、「打開攝像鏡頭」，或者告知他畫面「窒吓窒吓（斷斷續續）」甚至「聲畫不同步」又可以怎麼說？

　　本周，一於來學習更多在Zoom meeting時可能會派上用場的表達法吧！

 

一、確認成功連線：

 

●    Are you there?

你在嗎？

 

●    Can you see me now?

你看得到我嗎？

 

●    Can you hear me now?

你聽到我的聲音嗎？

 

●    Hello, I can see you now.

你好，我看到你了。

 

二、有關畫面 / 鏡頭：

 

(Credit: https://stock.adobe.com)

 

●    You've frozen.

你的畫面停住了。

 

●    I’m sharing my screen. Can everyone see it?

我正在共享螢幕，大家都看到嗎？

 

●    Could you please turn on your webcam?

請問可否開啟鏡頭嗎？

 

●    Can you share your screen?

你可以共享螢幕嗎？

 

●    Can you see the screen I just shared?

你看到我剛剛共享的螢幕嗎？

 

三、聲音問題 / 聲音跟畫面不同步：

 

(Credit: https://stock.adobe.com)

 

●    You're on mute.

你按到靜音了。

 

●    I’m sorry, I can’t hear you very well. It’s quite noisy in the background.

對不起，我聽不太清楚，背景有點吵。

 

●    Your sound is a bit quiet. Could you speak a bit more loudly, please?

你的聲音有點小，麻煩可以大聲一點嗎？

 

●    Could you write your question/ comment in the chat?

你能在聊天框中寫下你的問題/評論嗎？

 

●    It seems like your audio is out of sync 不同步.

你的聲音跟畫面似乎不同步。

 

●    Could you please mute靜音 your microphone?

可以把麥克風調成靜音嗎？

 

●    Could you please unmute取消靜音 your microphone?

可以開啟麥克風嗎？

 

●    Could you please turn up調高 the mic volume音量?

可以調高麥克風音量嗎？

 

●    Could you please turn down調低 / lower the mic volume?

可以調低麥克風音量嗎？

 

●    Can you plug in your earphones?

你可以接上耳機嗎？

 

●    Can you please speak up?

可以請你講大聲一點嗎？

 

●    Can you please lower your voice?

可以請你講小聲一點嗎？

 

●    I can't hear you clearly.

我聽不太清楚你的聲音。

 

四、訊號不穩：

 

(Credit: https://stock.adobe.com)

 

●    The Wi-Fi isn’t very good, I’ll drop off and reconnect.

我的Wi-Fi接收不太好，我嘗試重新連接。

 

●    I’m afraid the connection is not very good.

恐怕我的網絡不是很好。

 

●    I'm afraid you've got poor Internet connection.

你的網絡訊號好像有點弱。

 

●    I’m sorry, I think we missed that; you just froze.

抱歉，我們剛剛好像聽不到你說話，你的畫面剛剛卡住了。

 

●    Sorry, I didn't get your last sentence. You were breaking up訊號斷斷續續. I guess you were asking about ......

抱歉，我沒有聽清楚你剛剛講的那一句，訊號有點斷斷續續。

 

●    Um......I think you are breaking up.

嗯...我覺得你的畫面斷斷續續的。

 

●    The connection was lost. Can you say that again?

剛才訊號斷了。你可以再說一次嗎？

 

●    I'm sorry. I just got disconnected斷線. Can you say that again?

對不起，我剛斷線了。你可以再說一次嗎？

 

●    Let me switch to 切換到a different Wi-Fi. I'll be right back.

讓我切換到其他Wi-Fi。我馬上就回來。

 

●    Is that better?

現在好點了嗎？

 

　　都記起來了嗎？下次要開Zoom meeting時，假如遇到上述提到的狀況，就可以活學活用，將這些實用的句子穿插在你的英文對話中了。

　　在職場上，偶爾也會遇到不公平或不合理的事情，因此，了解如何專業地表達不滿絕對是一門學問。 長期把不滿或其他負面情緒埋藏在心裏的話，會嚴重影響情緒，使自己變得容易沮喪，繼而影響辦事效率，導致生產力下降。你有沒有想過，當以專業的方式表達不滿時，其實可以帶來建設性的成果，促進正向的工作環境？只要達到有效的溝通，互相表達自己的感受、看法，就可有助同事和合作夥伴之間創造一個相互尊重的工作環境，以減少誤會的發生。本周，筆者為大家準備了一系列的情景和處理方法，有助你日後能以專業的方式解決問題。

 

(Credit: https://stock.adobe.com/ )

 

場景一：

 

(Credit: https://stock.adobe.com/ )

 

　　● You may encounter unfavorable work conditions and have no idea how to handle them professionally. You may feel overwhelmed, leading to potential missteps in addressing these concerns.

　　你面臨一些工作上的挑戰，並且完全沒有學過如何專業地解決這些艱難的問題，因而感到不知所措，導致解決問題時出現失誤。

 

這種情況下錯誤的處理方式：

 

　　1. Reacting impulsively or emotionally, which can result in irrational behavior.

　　出現衝動或情緒化的反應，引致不理性行為。

 

　　2. Expressing concerns in an accusatory or confrontational manner, leading to potential conflict with colleagues or superiors.

　　以指摘或對抗的方式表達擔憂，導致與同事或上司發生潛在的衝突。

 

正確表達方式（1）：

 

　　● "I have noted a few challenges 挑戰 related to our current work conditions that I believe merit our attention 值得我們關注. I would appreciate the opportunity to discuss and explore potential solutions 潛在解決方案 that could benefit both the team and the organization."

 

正確表達方式（2）：

 

　　● "I believe that there are certain work conditions that may benefit from further review, and I would welcome the opportunity to discuss potential improvements constructively 有建設性地."

 

場景二：

 

(Credit: https://stock.adobe.com/ )

 

　　● An employee may encounter work conditions that are impacting their performance but may be hesitant to address the issues professionally.

　　公司有某件事情出現，導致影響了自己的工作表現，但你猶疑不決，不知道如何跟同事或上司說明這個情況。

 

這種情況下錯誤的處理方式：

 

　　● Remaining silent and allowing the dissatisfaction to fester, which can lead to a decline in morale and productivity.

　　保持沉默並讓不滿的情緒惡化，這可能會導致士氣和生產力下降。

 

正確表達方式：

 

　　● “I have identified certain work conditions that I believe, if addressed 解決, could contribute to an improved work environment 有助於改善工作環境 for the team. I would appreciate the opportunity to provide feedback and potentially explore solutions together 共同探索解決方案.”

 

　　記住，透過建設性地闡明問題並尋求協作解決方案、專業地表達不滿，我們才可以創造積極主動的工作環境。